Frequently asked questions

How do I plave a catering order?
Our guide takes you step by step through our catering ordering process.

How do I register?
You are automatically registered after you have placed your first order. When you place your first order we capture all you contact details so we can recognise you the next time you place an order. You will receive an email containing your username and password which you can use to login when you next need to place an order. Your username is always your email address. You can change your password in ‘My account’ to something memorable.

You can also register without ordering and you can keep your username and password for when you are ready to place your first order.

How do I set up a credit account?
When you register, you will have the facility to place orders with payment at point of order by credit or debit card.

If you are a corporate account you can apply for a credit account. If you are approved, we will change the settings on your account so that you will not be required to pay and the point of order. For credit accounts we send an invoice by email on the day of delivery and require that you pay within 30 days.

To apply for credit account, email order@donnybrookfair.ie, stating all your company contact details.

What is the difference between a catering order and a ‘Group order’?
A catering order is where one person in your company places one order for a list of requirements for your company e.g. sandwich platters for a meeting etc. Typically there is one person within your company who is responsible for collating a list of requirements for your working lunch or staff lunch. This may involve assembling everybody’s wishes onto one list before communicating this list to us, your lunch supplier.

Using our unique technology, we have taken the labour out building your company lunch list. A ‘Group order’ is where each employee in your company places their own lunch order and we receive one collated order for your company after the order cut-off time. Just set up a ‘Group order’ for your company and each employee will be automatically reminded by email to place their lunch order. Your company automatically receive a copy of their lunch order by email. After that all your lunch requirements arrive at you office. It couldn’t be simpler. To get started please email order@donnybrookfair.ie

What times and days do you deliver?
Breakfast orders are delivered from 0730 to 1200. Lunch orders are delivered from 1130 to 1500. We deliver 7 days a week including Bank holidays(excluding Christmas). If you require service outside of these hours please phone 1890 711117

How much notice do I need give for an order?
Breakfast orders should be placed before 1500 for next day delivery. Lunch orders should be placed before 1100 for same day delivery. We need a minimum of 2 hours from time of order to deliver your order.

How do I pay?
You can pay online by credit card at the point of order. Alternatively you can opt to receive an invoice and pay by cheque after 30 days. To receive an invoice you must quote a purchase order number (PO number). Credit accounts are subject to approval.

What cards do you accept?
We accept Laser, Visa and Mastercard.

What is a PO number (purchase order number)?
A PO is a number issued by your accounts department which gives authorisation to you to place an order and allows us to invoice your accounts department without query.

If your company does not work with PO numbers, just enter your name in the PO box on step 4 of our ordering process. We can then quote your name to your accounts department if queries are raised with respect to payments.

When do I get an invoice?
We send invoices by email on the day of delivery. Invoices are sent to the email address you provided in ‘Invoice contacts’ when you first registered. You can update this email address in your account at any time.

How do I change my password?
Select the lost password link on the login page, fill in your email address and we will send you a new password. The email address you fill in must correspond with the email address you supplied at point of registration.

Can I cancel an order over the internet?
Login to your account and find the order you want to cancel. Lunch orders can be cancelled online up to 1000 on the day of delivery. Breakfast orders can be cancelled online up to 1700 on the day prior to delivery.

Can I pay for an order online after it has been delivered?
Just login to your account and select ‘Make a payment’. There you can select one or more orders which you can pay online by credit/debit card.

This facility only applies to Credit accounts.

How do I get a copy of my invoice?
Just login to your account, find the order you are concerned with and press the ‘send invoice’ button, you will receive a copy of your invoice by email.

Can I phone with a query or order?
Our phone number is 1890 711117.