Donnybrook Fair devoted to food
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TERMS AND CONDITIONS

Please read our terms and conditions. By purchasing on our website you agree to our terms and conditions. Persons under 18 years of age will be not be permitted delivery of alcohol products.


Last updated: Tuesday, 15 November 2011


Service Levels

Catering Orders
The order cut-off for catering orders is 10:30 for same day delivery.
Catering orders are always delivered on or before the nominated delivery time on the nominated day. Certain catering products have longer lead times, and this will is indicated at the point of order.

Wine Orders
The order cut-off for wine orders is 12:00 for next day delivery.
Wine orders are delivered as near as possible to the nominated time on the nominated day.
Saturday delivery is possible in Dublin City only. Certain wine products have longer lead times, and this will is indicated at the point of order.


Contract
By placing an online order, you are offering to make a purchase from us. If accepted by us, this will result in a binding contract. We will send an email to the address provided by you to complete acceptance of your offer to purchase.


Prices and product descriptions
Every effort is made to ensure that product descriptions and product pricing are correct at the time of ordering. If we discover an error prior to shipping we will contact you and give you the option to take delivery at the correct prices. If you decline we will refund any amount debited from your card at the time of ordering

Prices quoted are inclusive of VAT


Payments
We accept Visa, MasterCard and Laser cards

Card details are encrypted during online processing to protect your information.

The authority of the cardholder is required to complete a purchase. We may contact you and your issuing bank in order to validate this authority.


Delivery charges
Prices for items are quoted exclusive of delivery charges which may apply dependant on the type of items ordered, your delivery address and the value of your order. Your delivery charge is calculated at point on purchase and displayed to you before checkout.


Completing Delivery
Deliveries will be made to the address stated on the order.

We will attempt to complete delivery within the timeframe selected at the point of order. Catering orders are always guaranteed for delivery on or before the nominated delivery time.

If there is a delay with your delivery, we will contact you to rearrange a new delivery date.

If there is nobody home to accept an order, our delivery partners will leave a card through the letter box inviting a call to rearrange delivery.

Deliveries must be signed for by an adult over 18 years of age. Evidence of age may be required at point of delivery.

Where a delivery fails for whatever reason, the items will be returned to us and your card will be refunded.


Availability
We try to ensure that all items listed are available for immediate shipping. If an item on your order is unavailable, we will contact you to inform you of this fact and to offer you a substitute. We refund any difference due to you following our phone call.


Alcohol age limit
We cannot sell alcohol to persons aged under 18 years. Therefore at our discretion we may refuse to complete delivery for age reasons. In this event your card will be refunded.

Deliveries must be signed for by an adult over 18 years of age. Evidence of age may be required at point of delivery.


Cancellation
Orders cancelled prior to dispatch will be refunded in full.

Orders cannot be cancelled after dispatch. Catering orders cannot be cancelled after 1400 on the day prior to delivery.

Wine orders are dispatched normally at 1400 on the day prior to your selected delivery date. Catering orders are dispatched 2 hours before nominated delivery time.


Returns
We do not accept returns save where the items delivered were incorrect of not of a merchantable quality. Returned orders will be refunded in full.


Queries
Please address any queries you may have regarding our terms and conditions to

E:    info@donnybrookfair.ie
T:    01 6683556

Or write to:
Customer Service Department
Donnybrook Fair
89 Morehampton Rd
Dublin 4