Devoted to Food

Terms & Conditions

Please read our terms and conditions. By purchasing on our website you agree to our terms and conditions. 

Catering Orders
The cut-off for breakfast orders is 15:00pm the day before scheduled delivery. The cut-off for lunch orders 15:00pm the day before scheduled delivery. To avoid disappointment we require 48 hours' notice for event catering orders. Certain catering products have longer lead times, this will be indicated at the point of order.

Wine and Hamper Orders
The cut-off for wine and hamper orders is 48 hours' before scheduled delivery. Certain wine and hamper products have longer lead times, this will be indicated at the point of order. We endeavour to deliver your order within the nominated timeframe.  Weekend deliveries are possible in Dublin only.

Contract
By placing an online order you are offering to make a purchase from us. If accepted by us, this will result in a binding contract. We will send an email to the address provided by you to complete acceptance of your offer to purchase.

Prices and Product Descriptions
Every effort is made to ensure that product descriptions and product pricing are correct at the time of ordering. If we discover an error prior to shipping we will contact you and give you the option to take delivery at the correct prices. If you decline we will refund any amount taken from your credit/debit card at the time of ordering. Prices quoted on our website are inclusive of VAT.

Payments
We accept Visa credit/debit cards and MasterCard.
Card details are encrypted during online processing to protect your information.
The authority of the cardholder is required to complete a purchase. We may contact you and your issuing bank in order to validate this authority.

Delivery Charges
Delivery within Band 1 will have a minimum order value of €30.00. Orders between the values of €30.00 - €60.00 will occur a delivery charge of €5.95. Delivery within Band 2 will have a minimum order value of €60.00 and will occur a delivery charge of €7.95. Delivery within Band 3 will have a minimum order value of €60.00 and will occur a delivery charge of €12.95. To see all areas within these bands please see our delivery section on the website.

https://www.donnybrookfair.ie/

For wine orders, we offer free delivery on order overs €60.00. All wine orders under €60.00 will be charged €5.95 for delivery. There is a delivery charge of €19.95 for all wine orders being delivered to the UK & EU.
For hamper orders, we offer free delivery on orders over €60.00. All hamper orders under €60.00 will be charged €5.95 for delivery. There is a delivery charge of €19.95 for all hamper orders being delivered to the UK & EU.

Completing Delivery
Deliveries will be made to the address stated on the order. Deliveries must be signed for by an adult over 18 years of age. Evidence of age may be required at the point of delivery.
We attempt to complete delivery within the nominated timeframe. If there is a delay with your delivery we will contact you to advise of a new delivery time and date.
Where a delivery is attempted but not possible, the delivery staff will leave notification of attempted delivery and will make contact to re-arrange. A charge may apply where a return visit is required for delivery, however every attempt will be made to deliver without a need to re-charge.
Please note that where your order includes alcoholic drink or any other product that is regulated by the Intoxicating Liqours Act, delivery may only be made within certain hours.

Substitution
We try to ensure that all items listed are available for immediate shipping. On the rare occasion that we don't have the item you have ordered we promise to substitute with the closest match available. If the substitute is less expensive you will of course only be charged for the cheaper item. If the substitute is more expensive you will have the opportunity to return the products.

Alcohol Age Limit
You must be capable of proving to our delivery staff that the person accepting delivery of alcoholic drinks or other products governed by the Intoxicating Liquors Act is over 18 years of age. The acceptability of the proof of age provided will be at the discretion of our delivery staff.

Cancellation
Cancellation or amendments to orders that include breakfast items and / or sandwich platters must be made by 12:00 the day before the scheduled delivery. Cancellation or amendments to orders that include event catering items must be made 48 hours before the scheduled delivery. Customers who cancel or make amendments after these cut-off times will be charged the original order value.

Returns
We do not accept returns save where the items delivered were incorrect or not of a merchantable quality. Returned orders will be refunded in full.

Queries
Please address any queries you may have regarding our terms and conditions to
Tel.: 01 668 3556
Email: info@donnybrookfair.ie

Or write to:
Customer Service Department
Donnybrook Fair
89 Morehampton Rd
Dublin 4