FAQFAQ

We've put together some answers to commonly asked questions to save you time. If you would prefer to talk to a member of our team, tap the 'Contact Us' button at the bottom of the page.

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FAQ

Catering & Food

What delivery options are available?

Availability of Local Food Delivery in Dublin is determined by distance. You can check availability for your shipping address, by keying your Eircode or Shipping address at our website checkout Cart Page.

The availability for Local Food Delivery is limited per day and time slots. We operate the availability on first-come, first-served basis. You can check the availability of dates and times on the calendar, shown at the checkout Cart Page.

You can also order food for in-store Pickup at our Donnybrook, Stillorgan and Malahide stores.

Non-Perishable Hampers and Wine orders can be delivered nationwide in Ireland.

🎄 Christmas delivery slots are limited and available on a first-come, first-served basis. We recommend ordering early to secure your preferred delivery date and time.

STORE PICK-UP
Store pick-up has higher availability limits and and may offer more availability when delivery slots are full.

Can I choose what date and time I receive my delivery?

You can select your delivery time in the date and time section of the Cart Page for catering orders.

Once your order has been completed, you will receive a confirmation email to confirm the date and time of your delivery.

Is there a delivery fee and minimum order value ?

A flat delivery rate of €10.50 applies to all orders.

NON-CHRISTMAS DELIVERY - Minimum order value: €50

🎄CHRISTMAS DELIVERY — 22, 23 & 24 DECEMBER - Minimum order value: €150


🎄Christmas delivery slots are limited and operate on a first-come, first-served basis. We recommend ordering early to secure your preferred date and delivery slot.

The minimum order value is based on your selected delivery date.

No delivery fee is applied for in-store collections.

What methods of payment are accepted?

We accept payment by credit/debit cards and American Express.

How do I know if my order has been accepted?

On completion of your order, we'll send your a confirmation email detailing your order.

Can I cancel my order?

You can cancel your order directly with our team between 9am and 4pm, Monday - Friday at sales@donnybrookfair.ie or by calling us at 01 668 3556.

Cancellations must be requested and confirmed no later than 72 hours before the scheduled delivery or store collection date.

Cancellations or amendments of Christmas orders, must be requested by the cut off date 14th of December.

Can I add items to my order after it has been placed?

if you require any amendments to your order, please contact out team whitin 9 am - 4 pm, Monday to Friday at sales@donnybrookfair.ie or phone 01 6668 3556.

Please note that due to our kitchen's production schedule, some products may not be possible to add to your order if your request is made under 72 hours before your delivery or collection date.

Any amendments for Christmas orders, must be requested by the cut off date 14th of December.

Food

Do you supply serving and/or reheating equipment?

No. Our meals are freshly prepared to order and delivered chilled.

Reheating is required before serving, and we do not provide serving dishes, burners, chafing dishes, or other reheating equipment.

Please ensure suitable reheating and serving facilities are available before placing your order. If you have any questions about preparation or serving requirements, our team will be happy to assist.

Does your food require reheating?

All our food is freshly prepared to order and delivered chilled. Some of our products require reheating. You can find a full list of instructions on how to prepare your food under the "Reheating & Preparation Instructions" tab on each product page.

Instructions will also be included on each product label.

Where can I find allergen information?

You can find allergen information for each of our products in the 'ingredients and allergens' tab.

Please note that all of our food products are prepared in an environment that handles allergens, therefore we cannot guarantee our foods are free from cross contamination.

For allergens, please see ingredients highlighted in capital letters on the product's label or directly on our website.
All items are produced in a kitchen that handles the following allergens: Peanuts, Nuts, Sesame Seeds, Gluten, Crustaceans, Eggs, Fish, Soybeans, Milk, Celery, Mustard, Sulphur dioxide and Sulphites, Lupin and Molluscs.

All items are produced in a factory which handles some products of animal origin.

Gifts

Can you make bespoke gifts?

For orders over €250, bespoke gifts can be arranged. Just email your requirements to sales@donnybrookfair.ie and a member of our team will be in touch

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How long will it take for my gift to be dispatched?

Gift orders are usually dispatched within 48-72 hours after the order is placed. In some circumstances it may even be shipped sooner than this.

Do you ship overseas?

Please email sales@donnybrookfair.ie with details of what you would like shipped and the location and a member of our team will be in touch.

Cancellations & Amendments

What is your policy for food order cancellations?

You can cancel your order directly with our team between 9am and 4pm, Monday - Friday at sales@donnybrookfair.ie or by calling us at 01 668 3556.

Cancellations must be requested and confirmed with our team no later than 72 hours before the scheduled delivery or store collection date.

🎄Cancellations or amendments of Christmas orders, must be requested and confirmed with our team by the cut off date 14th of December.

What is your policy for gift order cancellations?

Cancellations must be requested no later than 72 hours before the scheduled delivery or store collection date.

Cancellations or amendments of Christmas orders, must be requested by the cut off date 14th of December.

When will I receive my refund?

Your refund will be visible on your statement between 1 and 10 days after it has been processed, in line with the processing lead times of your payment provider.

Get in touch

Have questions about your order, or a general enquiry?